Keep scrolling to view our most commonly asked questions and get the answers you're looking for! Have a question that's not on this page? Reach out now and we'd be more than happy to help!
All we require is a 50% Non-Refundable retainer and a signed agreement to lock in your date. Final payment for the event is due 2 weeks prior to the event date.
We accept all forms of payment: Credit Card, Check, and Cash. A 50% retainer is due at the time of booking, and the remaining balance is due two weeks prior to your event. A credit card processing fee will be applied to all payments made with a credit card.
Yes. While the 50% retainer is required to reserve your date, we can work with you to arrange split payments on the remaining balance as long as the event is paid in full two weeks before the event.
The 50% retainer is non-refundable, but we'll do our best to work with you on rescheduling your event date based on availability. Additional fees may apply depending on the new event date or location.
Yes. Bookings made within two weeks of the event date may be subject to rush fees. Contact us for details and availability.
For MOST of our products/services, an 8x8 space within 50 feet of a standard 3 prong 120 volt outlet is required per booth.
Yes. Exceptions include (but are not limited to) our 360 Booth, Selfie Booth, Ski Lift Booth, White Water Raft Booth, Giant Snow Globe, and other custom setups. Please inquire for space requirements for these products.
Our prices include set and stike time, and any applicable taxes. The following fees will be applied as dictated by specific event needs.
Our team typically arrives up to 2 hours prior to the event start time for setup, depending on the booth type. Larger custom setups may require earlier arrival or even set up the day prior.
Yes, but there are extra requirements:
If electricity is not available, alternate power sources must be provided. Generator rentals are available upon request.
Yes. We can provide a generator rental for an additional fee. Contact us for pricing.
If you'd like to extend your event time, we offer hourly extensions when booked in advance. Same-day extensions are subject to staff availability and an overtime rate.
Absolutely. Our basic packages include choosing your own photo layout design from our Lookbook of pre-made designs, many of which allow for logo placement. For full creative control, upgrade to a custom photo layout designed by our graphic designer.
Yes. We offer a variety of backdrop options to pick from. Custom backdrops can also be designed for an additional fee. View all of our backdrop options.
We can customize the booth start screen with your branding or event theme. This is available for most of our booth options and can be discussed during the booking process.
Yes, we provide on-site printing for select booths. Ask us which of our booth options offer printouts at your event.
All of our booths include digital sharing options like text, email, and QR code downloads, making it easy for guests to grab their photos. Once they receive their photo, they can share it directly to social media from their own phones.
All booths other than the MiHi Unattended Booth are staffed by our amazing team. You will receive an email one week prior to your event introducing you to your attendant.
After your event, you'll receive access to an online gallery with all your event's photos, GIFs, and videos. We strive to have your gallery ready within 7 days after your event.
We keep your event gallery live online for at least a full business year.
Our staff is trained to handle technical issues quickly. In the rare event that a significant issue occurs, we'll work with you to resolve it in a timely manner to get the booth back up and running.
MiHi Entertainment is a nationwide company. Some of our specialty setups — like our Large Snow Globe, White Water Raft, and Ski Lift Booth — are exclusive to Colorado where we're headquartered.
Absolutely. We travel nationwide for all event types. Travel fees may apply depending on the event location.
Yes. Travel fees are determined based on mileage, drive time, and lodging requirements outside of Colorado. Contact us with your event details for an exact quote.
Some urban venues may require additional parking or load-in fees. These are assessed based on your venue's specific requirements.
Yes. Destination events typically require a minimum booking spend which varies depending on distance, duration, and equipment needed.